Frequently asked questions

Yes!

We're open 24/7 for all emergency call outs. If you require assistance, you can find more information here about how to get in touch with us.

We are currently working on improvements to the Customer Portal, which may result in some pages being temporarily unavailable or not loading all content.

We apologise for any inconvenience this may cause and are working to minimise disruptions. If a page goes down, our goal is to have it back up within one hour.

If you are unable to access the information you need or require updates to your account, please contact us.

Yes, we take the security of your personal information very seriously. All customer data is stored securely in compliance with data protection regulations. We use encryption and other security measures to protect your details from unauthorised access.

If you are unable to log in, please check that your session has not expired. If you are still facing issues, use the 'Log back in' link on the welcome page or contact our support team for assistance.

To book a service, you'll need to get in touch with our team. 

You can get in touch with us a few different ways.

You can call us on (+44) 07474 791260 Email us here Submit a Contact Form

Only authorised users, such as our staff with the necessary privileges, can lock or unlock customer profiles. This is to ensure your information remains secure.

You can view both your active and previous jobs by scrolling to the 'Live Jobs' or 'Previous Jobs' sections of your customer profile. Each job will have details like job number, assigned personnel, and booking date.

If your profile is locked, you will not be able to make changes until it is unlocked by an authorised team member. This is usually done for security or verification purposes.

You can update your contact details directly through your customer profile. Simply click on the 'Edit' button next to your contact information, make your changes, and save them.

You can access your account by visiting electrocleanglasgow.com/customer-portal/customer-login.

Once you've logged in, you'll have access to all of your scheduled and previous jobs. 

Yes, we may update our Cookie Policy from time to time to reflect changes in the cookies we use or for operational, legal, or regulatory reasons. Please revisit the policy regularly.

Most advertising networks offer an option to opt out of targeted advertising. You can find more information on the Digital Advertising Alliance websites.

We may use Flash Cookies (Local Shared Objects) for specific functionalities. You can adjust Flash settings to control or block them if needed.

Besides cookies, we use technologies like web beacons (tracking pixels) to recognise users, track movement on our website, and measure the effectiveness of our marketing campaigns.

You can manage cookies through the settings of most popular browsers such as Chrome, Firefox, Safari, Edge, and more. Check your browser’s help menu for details.

Third-party cookies are set by external service providers to provide functionality like advertising, analytics, and more. We use these cookies to help us understand website performance and improve our marketing efforts.

Yes, you can control or reject cookies using our Cookie Consent Manager or through your web browser settings. Some essential cookies, necessary for website functionality, cannot be rejected.

We use cookies to ensure our website functions properly, enhance your experience, analyse usage, and provide targeted advertising.

A cookie is a small data file that is placed on your computer or mobile device when you visit a website. It helps the website to function properly, track activity, and improve user experience.

At ElectroClean Glasgow, we believe in offering bespoke cleaning solutions to suit the unique needs of each client.

Pricing can vary depending on factors such as the size of the property, the type of service required, and the specific challenges of the job. To ensure you receive the best value and a solution tailored to your requirements, we offer free consultations and quotes. This allows us to assess your situation and provide an accurate and fair price.

Contact us today, and we’ll be happy to discuss your needs and offer a personalised quote.  

This error message appears if your IP address has been flagged for misuse. If you believe this is an error, please contact us at infosec@electrocleanglasgow.com for assistance.

If you are experiencing issues with the contact form, please reach out to us via email at contact@electrocleanglasgow.com or call us at 07474 791260 for emergencies.

You can attach files in common formats such as .pdf, .doc, .jpg, and .png, with a maximum size of 50 MB. Ensure your files meet these criteria before attaching.

This error message appears if your IP address has been flagged for misuse. If you believe this is an error, please contact us at contact@electrocleanglasgow.com for assistance.

This error occurs when the file you are trying to attach is either too large or not a supported file type. Please check the file size and type, and try attaching it again.

This message indicates that some of the information entered in the form is invalid. Check that all fields are filled out correctly and resubmit your message.

 

This could be a phone number being entered incorrectly, or an email address missing the ending like .com for example.

This message means you have not completed all the required fields in the form. Please ensure all mandatory fields are filled out and try submitting again.

 

All mandatory fields include an astericks (*) next to them, they must be filled in for the form to reach us with all of the relevant information we may need to contact you about your query. 

This message indicates a temporary issue. Please wait a few minutes and try submitting your message again. If the problem persists, contact us at contact@electrocleanglasgow.com.

If your message was sent successfully, you will see a confirmation message: "Your message has been sent successfully!" or "Your message with attachments has been sent successfully!"

We regularly update our Careers page with available opportunities. Check there to see current job openings and apply.

You can reach the hiring manager directly via the email address on the job posting during business hours.

After submitting your application, you will receive a confirmation email. If you do not receive it, check your spam folder or contact the hiring manager listed on the job posting.

We are committed to providing accommodations for applicants with disabilities. Please contact the hiring manager listed on the job posting to discuss your needs or add note at the bottom of the Cover Letter section of the application.

Yes, we offer both internships and apprenticeships. If available, they will be listed on our Careers page.

 

Check our Careers page for current opportunities and application details.

Yes, you can apply for multiple positions that match your skills and experience. Each application will be reviewed independently.

We offer competitive salaries, retirement plans, opportunities for professional development and much more. We'll detail all benefits on the job postings so keep an eye out. Visit our Careers page for more details.

Review the job description, understand our company values, and be ready to discuss your relevant experience and skills. We look forward to learning more about you!

Our application process typically includes submitting an online application, a phone interview, and an in-person interview. Specifics may vary by position.

We appreciate your patience. If you haven't received an update within two weeks, please contact the hiring manager listed on the application.

Looking to work for us? Head over to our Careers page and see what jobs are available.

We're sorry to hear that there might an issue with one of our Blog posts!

We try to take the best care when creating our post to ensure that the information is as accurate as possible when we create them. We appreciate that some information might not make the most comfortable reading, but we think it's important to show the great work our team does on a daily basis.

If you feel like the information is missing crucial information, is wrong in any way or has some of your information on there that you'd like removed; please reach out.

You can complete a contact form or email us at contact@electrocleanglasgow.com.

If you're missing the certificate for your completed job in the customer portal, please let us know as soon as possible. We'll investigate the issue and make sure you receive the required certificate. You can contact us through the customer portal or using the contact details available here.

If you're unable to view images from your completed job in the customer portal, try refreshing the page or clearing your browser's cache. If the issue persists, please let us know through the customer portal or by contacting us directly, and we'll ensure you receive the necessary images. Please also note; not all jobs will have images of a completed job as this may not be possible. We try our best to ensure you have a complete view of the finished job. If you have any questions, you can contact us here.

If you need to update or make changes to your booking, feel free to contact us through the customer portal or using the contact information provided.

Sometimes, confirmation emails may get filtered into your spam or promotions folder. Please check those folders in your email account. If you still don't find the confirmation email, you can contact us through our customer portal or via the contact information provided here, and we'll be sure to resend the confirmation.

If you notice any incorrect details on your job confirmation, please reach out to our customer support as soon as possible. We'll be happy to assist you in correcting any discrepancies and ensuring that your job details are accurate.

If you're having trouble logging into your customer portal, please ensure that you are using the correct login credentials; these will be on your Booking Confirmation email. If the issue persists, you can also contact our support team for assistance.

We operate a 24 hour service for Biohazard and Trauma situations and can be contacted through our communications on our website. You can find out more here.

We operate a 24 hour service for Biohazard and Trauma situations and can be contacted through our communications on our website. On all other tasks we are also very reactive for tasks at short notice.

Yes, we currently provide cleaning services across multiple locations for our customers. If you have a need for cleaning services for multiple residential or community sites, we would be happy to discuss your requirements and provide a tailored solution.

We strive to accommodate all of our clients' scheduling needs, even though we may have a busy calendar. Please do not hesitate to reach out to us, and we will do our best to find a suitable time slot for you.

Like with any cleaning task, chemicals may be involved in our process. At ElectroClean Glasgow, we thoroughly research all the chemicals we use in our daily tasks and always opt for the most eco-friendly products that align with our commitment to responsible cleaning practices. We take pride in cleaning your belongings with care and respect.

We understand how busy things can get, and we always want to be as helpful as possible. If you need to reschedule, please let us know as soon as you can, and we'll do our best to find a more convenient time for you.

We can be contacted through most platforms including telephone, email and our social media pages. You can also contact us here.

Absolutely! At ElectroClean Glasgow, we understand that every customer has unique cleaning needs. That's why we're happy to work with you to create a customised cleaning plan that fits your specific requirements. Just let us know what you're looking for, and we'll do our best to provide a tailored cleaning solution that meets your expectations.

You will be informed of any prior tasks to be performed in order for us to safely and promptly complete any works.

Since different tasks can require varying amounts of time, we make sure to inform our customers of the expected completion time before beginning any work.

We have a cleaning product to match every job we undertake to maintain your property’s integrity. We also only use the best quality products in everyone of our day to day tasks.

ElectroClean Glasgow are fully insured for both Domestic and commercial customers.

At ElectroClean Glasgow, we have a team of experienced staff who can provide advice on the best cleaning solutions for various surfaces and materials. Just let us know what you need cleaned, and we'll be happy to help you find the right cleaning method.

We offer competitive pricing to all of our customers and can provide a quote for most cleaning tasks. Contact Us for a quote.

We provide an A to Z of cleaning services for both domestic and commercial customers You can find out more here.

All of your details including those submitted via the website are processed in accordance with GDPR. More details can be found on our Privacy Policy.

If you've noticed an issue on the website, you can report this on our contact form or you can email us. Email us here Submit a Contact Form

You can upload one image to the contact form. Alternatively, if you need to upload more images than this, you can email them to us. Submit a Contact Form Email us here

You can get in touch with us a few different ways. You can call us on (+44) 07474 791260 Email us here Submit a Contact Form